Course
ISO 20000 Technical Support Management Systems
The ISO 20000 Technical Support Management Systems course is a training program that aims to develop participants' skills in managing IT services according to the international standard ISO 20000. The course covers the basic concepts of IT service management, the technical support delivery process, and best practices for quality assurance. Emphasis will be placed on applying the ISO 20000 framework to the design and implementation of technical support services, with an emphasis on achieving efficiency and effectiveness in the provision of support and maintenance of IT systems. The course also covers request management, incident response, process improvement, and performance measurement to ensure high-quality and effective service delivery. Participants will learn how to develop technical support policies and procedures, implement continuous improvement strategies, and ensure compliance with ISO 20000 standards. The course includes practical case studies, applied exercises, and performance evaluation tools to enhance practical understanding. It also aims to develop skills in quality measurement and performance analysis to ensure efficient technical support delivery. The course is aimed at IT managers, technical support teams, and IT consultants seeking to achieve sustainable improvement in technical support services using ISO 20000 standards.
Register for the course
Fill in your information, and it will be reviewed immediately.
Course information
Self-learning program, you can start learning now
- Not specified
- Not specified
- Not specified
hours
language
Level
Course information
Self-learning program, you can start learning now
- Not specified
- Not specified
- Not specified
Number of hours:
Course language:
Level:
Related
The Azure Data Engineering Course | DP-203 is an integrated training program that aims to develop participants' skills in designing and implementing data engineering solutions on the Microsoft Azure platform. The course covers concepts of data warehousing, big data processing, and analysis using advanced Azure services. Emphasis will be placed on designing data infrastructures, optimizing performance, and ensuring security and compliance according to best practices. The course also covers managing data flows, optimizing data queries, and applying integration strategies between different data sources. Participants will be able to create scalable data solutions, process real-time data, and develop advanced analytics environments. The course includes hands-on projects and practical case studies to enhance practical understanding. It also aims to develop skills in implementing data models, optimizing storage strategies, and managing big data efficiently. The course is targeted at data engineers, data analysts, and database professionals seeking to gain practical experience in building data engineering solutions on Azure and making the most of their data.
دورة نماذج اللغة الكبيرة هي برنامج تدريبي يهدف إلى تمكين المشاركين من فهم وتطبيق نماذج اللغة الكبيرة (Large Language Models – LLMs) مثل GPT، BERT وغيرها من النماذج المتقدمة في معالجة اللغة الطبيعية. تتناول الدورة المفاهيم الأساسية لنماذج اللغة الكبيرة وكيفية تدريبها وتطبيقها في مجموعة متنوعة من المهام مثل الترجمة، التلخيص، الإجابة على الأسئلة، وتحليل المشاعر. سيتم التركيز على مفهوم التعلم العميق وتقنيات مثل الشبكات العصبية التوليدية و التحويلات (Transformers) المستخدمة في تدريب نماذج اللغة الكبيرة. كما تشمل الدورة كيفية تحسين أداء النماذج من خلال التعلم الموجه وغير الموجه، واستخدام تقنيات مثل Fine-tuning لتخصيص النماذج لاحتياجات معينة. سيتعلم المشاركون كيفية استخدام أدوات مثل Hugging Face وTensorFlow لتطوير نماذج لغة كبيرة وتحسين أدائها. تتضمن الدورة مشاريع تطبيقية ودراسات حالة عملية تهدف إلى تطوير مهارات استخدام نماذج اللغة الكبيرة في مختلف الصناعات مثل الرعاية الصحية، التعليم، المالية، وقطاع الأعمال. تهدف الدورة إلى توفير فهم عميق لآلية عمل نماذج اللغة الكبيرة وتطبيقاتها العملية في تحسين الأتمتة، تقديم الرؤى الذكية، وتحسين التفاعل مع العملاء. تستهدف الدورة المطورين، الباحثين في الذكاء الاصطناعي، ومحترفي معالجة اللغة الطبيعية الذين يسعون إلى اكتساب مهارات متقدمة في العمل مع نماذج اللغة الكبيرة.
The Advanced International Procurement Systems and Techniques course is a comprehensive training program that aims to introduce participants to the latest advanced systems and techniques in international purchasing and how to effectively manage the global supply chain. The course focuses on international purchasing strategies and negotiation procedures with suppliers from various countries to ensure the availability of goods and services of the highest quality at the best cost.
Participants will learn how to select international suppliers and manage international purchasing contracts in compliance with international legal standards and customs regulations. Advanced negotiation techniques will also be highlighted to help achieve the best offers in international purchasing deals.
The course also covers dealing with challenges associated with international sourcing, such as exchange rate fluctuations, taxes and customs, and local regulations in different countries. Participants will learn best practices for managing risks associated with international purchasing, such as shipment insurance and procedures for dealing with delays.
The course aims to enable participants to improve international purchasing strategies to achieve integration and efficiency in purchasing and supply operations. The course is aimed at purchasing managers, supply chain managers, and supply chain managers in companies operating in global markets.
The Cost Accounting Systems in the Government Sector course aims to introduce participants to how to apply cost accounting systems in the government sector to improve financial efficiency and enhance transparency in resource allocation. The course focuses on cost accounting methods appropriate for government agencies, such as activity-based costing (ABC) and standard costing, and how to accurately allocate costs between government programs and projects.
Participants will learn how to prepare financial reports that reflect the costs of government operations and evaluate the performance of programs and projects through cost analysis to ensure the optimal use of public resources. They will also learn tools and methods for identifying gaps between actual and planned costs and how to analyze variances to identify opportunities for improvement.
The course covers strategies for reducing government costs without compromising the quality of public services, as well as improving government accounting systems to ensure compliance and transparency in the management of public funds. It will focus on challenges specific to the government sector in cost accounting, such as budget constraints and government controls.
The course aims to assist participants in developing and implementing cost accounting systems that contribute to achieving high efficiency in the use of government resources. The course targets accounting managers, accountants, and financial officials in the government sector who seek to achieve financial improvements and increase transparency in financial management.
The Accounting Information Systems course aims to introduce participants to the design and implementation of accounting information systems that support and facilitate the management of financial operations in organizations. The course focuses on the technologies and software systems used to collect, store, and process accounting information effectively to ensure accuracy, transparency, and compliance with accounting laws.
Participants will learn how to design and select accounting information systems to suit their organization's needs, as well as how to apply these systems to record financial transactions, prepare financial reports, and analyze accounting data. Different types of accounting information systems, such as ERP systems and cloud accounting systems, will be reviewed, as will best practices for managing accounting databases.
The course will also address the importance of accounting information security and how to protect financial data from tampering or loss using modern technologies such as encryption and two-factor authentication. It will also highlight how accounting information systems integrate with other systems within an organization, such as human resource management systems and purchasing systems, to provide a comprehensive view of management.
The course aims to enable participants to apply modern accounting information systems to enhance the accuracy of accounting operations, ensure compliance with laws and regulations, and enable easy and effective analysis of financial data. The course targets accountants, accounting systems managers, and IT managers in organizations seeking to improve the efficiency of accounting operations using information technology systems.
The ISO 20000 Technical Support Management Systems course is a training program that aims to develop participants' skills in managing IT services according to the international standard ISO 20000. The course covers the basic concepts of IT service management, the technical support delivery process, and best practices for quality assurance. Emphasis will be placed on applying the ISO 20000 framework to the design and implementation of technical support services, with an emphasis on achieving efficiency and effectiveness in the provision of support and maintenance of IT systems. The course also covers request management, incident response, process improvement, and performance measurement to ensure high-quality and effective service delivery. Participants will learn how to develop technical support policies and procedures, implement continuous improvement strategies, and ensure compliance with ISO 20000 standards. The course includes practical case studies, applied exercises, and performance evaluation tools to enhance practical understanding. It also aims to develop skills in quality measurement and performance analysis to ensure efficient technical support delivery. The course is aimed at IT managers, technical support teams, and IT consultants seeking to achieve sustainable improvement in technical support services using ISO 20000 standards.
The ISO 20000 IT Service Management System (ITSM) course is a training program that aims to introduce participants to the principles and requirements of the ISO 20000 standard and how to apply it to improve the quality of IT services within organizations. The course covers the fundamental concepts of IT Service Management (ITSM), including service design, incident and problem management, and ensuring service continuity in line with business requirements. Emphasis will be placed on implementing the ISO 20000 framework to improve the efficiency and reliability of IT services and enhance customer and stakeholder satisfaction. The course also covers service management tools and techniques such as gap analysis, implementing continuous improvement processes, and conducting internal audits to ensure compliance with the ISO 20000 standard. Participants will learn how to evaluate and improve IT service performance, manage operational risks, and integrate with other standards such as ITIL. The course includes practical case studies that demonstrate how to implement the ISO 20000 IT Service Management system in various business environments to enhance operational efficiency and achieve organizational excellence. The course aims to enable participants to develop and implement an effective IT Service Management system in accordance with international best practices. The course is aimed at IT managers, technical support teams, and technical service management professionals who seek to improve the performance and reliability of IT services within their organizations.
The ISO 30401 Knowledge Management System course is a training program that aims to introduce participants to the fundamentals of knowledge management and how to apply the ISO 30401 standard to achieve effective knowledge management within an organization. The course covers the basic requirements of a knowledge management system according to ISO 30401, including identifying, managing, and protecting vital knowledge within the business environment. Emphasis will be placed on designing and implementing knowledge management strategies that contribute to improving organizational performance by effectively utilizing knowledge to promote innovation, sustainable development, and achieving organizational excellence. The course also covers knowledge management tools and techniques, such as developing knowledge management policies, sharing knowledge across teams, and fostering a culture of continuous learning within the organization. Participants will learn how to review and analyze knowledge management shortcomings and implement the systems necessary to develop a comprehensive knowledge management strategy. The course includes practical case studies that demonstrate how ISO 30401 has been applied in organizations to achieve sustainable improvements in knowledge sharing and innovation. The course aims to enable participants to effectively implement ISO 30401 to enhance an organization's competitiveness and achieve sustainable knowledge management. The course is aimed at managers, knowledge management teams, and business consultants who seek to achieve organizational excellence by improving knowledge management according to the ISO 30401 standard.
