Course
Business Analysis
The Business Analysis course is a training program that aims to develop participants' skills in analyzing business needs, identifying opportunities, and providing data-driven solutions to improve operations and make strategic decisions. The course covers business analysis concepts, collecting and analyzing data, and interpreting results to support business decisions. Emphasis will be placed on preparing analytical reports, identifying technical and business requirements, and applying process improvement techniques. The course also covers quantitative and qualitative analysis methods, building business models, and risk analysis to guide growth and development strategies. Participants will learn how to keep pace with market changes, prioritize projects, and effectively extract value from data. The course includes applied projects and case studies to enhance practical understanding. It also aims to develop skills in interacting with multidisciplinary teams and communicating effectively with stakeholders. The course is targeted at analysts, business managers, and decision makers seeking to achieve sustainable performance improvements and achieve business objectives through rigorous analysis.
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دورة نماذج اللغة الكبيرة هي برنامج تدريبي يهدف إلى تمكين المشاركين من فهم وتطبيق نماذج اللغة الكبيرة (Large Language Models – LLMs) مثل GPT، BERT وغيرها من النماذج المتقدمة في معالجة اللغة الطبيعية. تتناول الدورة المفاهيم الأساسية لنماذج اللغة الكبيرة وكيفية تدريبها وتطبيقها في مجموعة متنوعة من المهام مثل الترجمة، التلخيص، الإجابة على الأسئلة، وتحليل المشاعر. سيتم التركيز على مفهوم التعلم العميق وتقنيات مثل الشبكات العصبية التوليدية و التحويلات (Transformers) المستخدمة في تدريب نماذج اللغة الكبيرة. كما تشمل الدورة كيفية تحسين أداء النماذج من خلال التعلم الموجه وغير الموجه، واستخدام تقنيات مثل Fine-tuning لتخصيص النماذج لاحتياجات معينة. سيتعلم المشاركون كيفية استخدام أدوات مثل Hugging Face وTensorFlow لتطوير نماذج لغة كبيرة وتحسين أدائها. تتضمن الدورة مشاريع تطبيقية ودراسات حالة عملية تهدف إلى تطوير مهارات استخدام نماذج اللغة الكبيرة في مختلف الصناعات مثل الرعاية الصحية، التعليم، المالية، وقطاع الأعمال. تهدف الدورة إلى توفير فهم عميق لآلية عمل نماذج اللغة الكبيرة وتطبيقاتها العملية في تحسين الأتمتة، تقديم الرؤى الذكية، وتحسين التفاعل مع العملاء. تستهدف الدورة المطورين، الباحثين في الذكاء الاصطناعي، ومحترفي معالجة اللغة الطبيعية الذين يسعون إلى اكتساب مهارات متقدمة في العمل مع نماذج اللغة الكبيرة.
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The ISO 20000 Technical Support Management Systems course is a training program that aims to develop participants' skills in managing IT services according to the international standard ISO 20000. The course covers the basic concepts of IT service management, the technical support delivery process, and best practices for quality assurance. Emphasis will be placed on applying the ISO 20000 framework to the design and implementation of technical support services, with an emphasis on achieving efficiency and effectiveness in the provision of support and maintenance of IT systems. The course also covers request management, incident response, process improvement, and performance measurement to ensure high-quality and effective service delivery. Participants will learn how to develop technical support policies and procedures, implement continuous improvement strategies, and ensure compliance with ISO 20000 standards. The course includes practical case studies, applied exercises, and performance evaluation tools to enhance practical understanding. It also aims to develop skills in quality measurement and performance analysis to ensure efficient technical support delivery. The course is aimed at IT managers, technical support teams, and IT consultants seeking to achieve sustainable improvement in technical support services using ISO 20000 standards.
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