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تطوير الأداء باستخدام بطاقات الأداء المتوازن ومنهجية 6 سيجما
دورة تطوير الأداء باستخدام بطاقات الأداء المتوازن ومنهجية 6 سيجما هي برنامج تدريبي متخصص يهدف إلى تزويد المشاركين بالمعرفة والمهارات اللازمة لاستخدام أدوات فعالة مثل بطاقات الأداء المتوازن (BSC) ومنهجية 6 سيجما لتحسين الأداء المؤسسي وزيادة الكفاءة التنظيمية.
تستعرض الدورة بطاقات الأداء المتوازن كأداة استراتيجية لتقييم الأداء عبر أربعة محاور رئيسية: المالية، العملاء، العمليات الداخلية، والتعلم والنمو. سيتعلم المشاركون كيفية ربط الأهداف الاستراتيجية بالمؤشرات القياسية ذات الصلة وتحقيق التوازن بين هذه المحاور لضمان تحقيق الأهداف المؤسسية.
كما يتعرف المشاركون في هذه الدورة على منهجية 6 سيجما، وهي مجموعة من الأدوات التي تهدف إلى تحسين العمليات وتقليل الأخطاء والانحرافات في الأداء. يتعلم المشاركون كيفية استخدام منهجية DMAIC (تعريف، قياس، تحليل، تحسين، مراقبة) لتحقيق التحسين المستمر وتحقيق مستويات عالية من الجودة والكفاءة.
تشمل الدورة أدوات التحليل المتقدمة مثل تحليل السبب الجذري ودورات التحسين المستمر، وكذلك كيفية تطبيقها في بيئات العمل المختلفة لتحسين الإنتاجية وتقليل التكاليف. كما ستتناول الدورة أساليب التحليل الإحصائي التي تدعم منهجية 6 سيجما في اتخاذ القرارات المدعومة بالبيانات.
تهدف الدورة إلى تعزيز قدرة المشاركين على استخدام الأدوات الاستراتيجية والإدارية لتحسين الأداء المؤسسي وتعزيز الجودة في كافة العمليات. تستهدف الدورة المديرين التنفيذيين، ومديري الأداء، ومهندسي العمليات، والمستشارين الذين يتطلعون إلى تحسين الأداء المؤسسي باستخدام الأدوات والتقنيات الحديثة.
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