Course
Using KPIs to Improve Performance in ISO 9001 Systems
The Using KPIs to Improve Performance in ISO 9001 Systems course is a training program that aims to provide participants with the knowledge necessary to use Key Performance Indicators (KPIs) to improve organizational systems in accordance with ISO 9001 standards. The course covers the basic concepts of KPIs and how to define and measure performance within organizations in line with international quality standards. The course focuses on how to link KPIs to quality objectives in ISO 9001 quality management systems to improve internal processes and increase operational efficiency. The course also covers tools and techniques for identifying effective KPIs for measuring performance in areas such as employee productivity, customer satisfaction, operational efficiency, and continuous improvement. Participants will learn how to analyze data derived from KPIs and apply the necessary adjustments to improve performance. They will also learn how to communicate effectively with teams about the results of these indicators and how to apply them to continuous improvement. The course includes practical case studies that focus on how to use KPIs to improve performance in ISO 9001-based work environments. The course aims to enable participants to use KPIs strategically to ensure the achievement of quality objectives and achieve sustainable improvements in organizational performance. The course is aimed at quality managers, quality consultants, and continuous improvement teams who seek to achieve effective improvements in ISO 9001 systems through the use of Key Performance Indicators (KPIs).
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